Accelerate Growth With Cutting-Edge, Brand New Trends, Tech & Insights Into Agentic AI, Retail Media ROI, Loyalty & Lifetime Value
Senior Shopper, Retail Marketing & Growth Leaders Unite To Tackle Agentic Commerce, AI Discovery, Loyalty, Retail Media ROI & The Forces Reshaping The Basket – All In Just One Insight-Rich Day In London
Meet The Speakers
25+ Senior Shopper, Retail Marketing & Growth Leaders
Conference Programme
View The Full Agenda
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I’m delighted to welcome you to this industry gathering. Now in its 9th year, the Shopper & Retailer Insights – Connected Customer Conference brings together the senior shopper, marketing, category, insight and retail marketing leaders who are doing the actual work of navigating the seismic shifts we are facing – from agentic commerce, AI vs human touch, retail media ROI, frictionless journey design, new shopper trends, loyalty, social commerce, quick commerce, the GLP-1 health wave, and what all of this means for your team structure and your budget allocation and justification.
Eve Kolesova
Marketing and Category Management Director, Henkel
Maximise Your Team's Impact
Send 4 delegates for the price of 3 or get your third ticket at 50% off. To register your team now and benefit from huge group savings, speak to the team.
Find Out More*This applies to in-house practitioners only, not agencies and suppliers, and cannot be used in conjunction with any other discounts, including earlybird offers.
When AI Does The Weekly Shop:
Agentic Commerce & The New Rules Of FMCG Growth: Position your brand at the forefront of agentic commerce and understand the threats and opportunities
02AI Implementation With A Human Touch:
Practicalities, Governance & The Trust Line You Can't Cross: Move from AI ambition to working, governed implementation that earns shopper trust
03Retail Media:
Proving ROI At Scale: Sharpen retail media investment decisions to deliver proven, defensible returns – at scale
04The Frictionless Shopper - One Connected Journey Across Every Channel:
Build a genuinely unified view of the customer that works in practice and reduce friction at the moments that matter most
05Decoding The New Shopper:
Value, Mission & The Psychology Behind Every Spend: Unlock behavioural psychology, the search for value and the impact of macro trends
06Winning In AI Search:
Answer Engine Optimisation & The New Rules Of Discovery: Protect your brand's visibility for the moment the shopper never even sees a search results page
07Loyalty On Trial:
Challenger Brands, Private Label & The Fight For Lifetime Value: test whether loyalty fatigue is real and build lasting value, deeper trust and genuine lifetime loyalty
08Pick Your Debate:
Facilitated Topic Debates For The Connected Shopper Crowd On The Issues Dividing The Room: From AI slop versus authentic content to personalisation versus customisation and D2C and much more
09Social Commerce Unlocked:
Build strategies with further reach, authentic engagement and viral success
10The New Delivery Battleground:
How Quick Commerce Actually Works With Retailers Today: Master the commercial mechanics of quick commerce to meet rising delivery expectations and protect margin
11Health, GLP-1 & The ‘Say-Do’ Gap:
Get a category and NPD-ready read on what the GLP-1 shift actually means for you
12Defend Your Budget:
A Live Measurement & Attribution Clinic: Work through a real measurement challenge live and build a framework that proves impact
13How AI Is Reshaping The Shopper Team & Organisation:
Hear five practitioners on what is actually changing in their teams in four minutes each as they reshape their team structures to build the skills, roles and agility needed for the connected shopper
New For 2027
- Opening Panel: When AI Does The Weekly Shop – Agentic Commerce & The New Rules Of FMCG Growth
- Retailer & Thought Leader Keynote Panel: Decoding The New Shopper
- Masterclass: AI Implementation With A Human Touch – Practicalities, Governance & The Trust Line You Can’t Cross
- Live Debate: Loyalty On Trial – Challenger Brands, Private Label & The Fight For Lifetime Value
- Challenge Clinic: Defend Your Budget – A Live Measurement & Attribution Clinic
- Lightning Round: How AI Is Reshaping The Shopper Team – Five Speakers, Four Minutes Each, No Filler
- Interactive Format: Pick Your Debate – Five Hot-Topic Peer Debates Running Simultaneously Over Lunch
- 2+ Hours Of Dedicated Networking Throughout The Day
10 Reasons
To Get Your Boss On Board
Why your team should attend this industry-leading Shopper, Retailer & Insights Conference event.
Agenda Built From Practitioners On The Frontline
Every session has been drawn from real conversations with the industry, so you will recognise the challenges on stage as your own.
Agentic Commerce – Be Ready Before Your Competitors
This is the only event with a dedicated opening panel on AI agents doing the weekly shop and what it means for your range, price and brand loyalty right now.
Answer Engine Optimisation
A brand new session on AEO that most marketing teams have not yet actioned, giving you an early-mover advantage on AI search visibility before it becomes mainstream.
Live Debate – Loyalty On Trial
A structured two-sided debate format that forces a real position on private label, challenger brands and lifetime value.
Challenge Clinic – Defend Your Budget
A live, hands-on measurement and attribution session designed around a real case, so you leave with something you can actually use in your next planning conversation.
Five Debates Over Lunch
Choose the topic that matters most to you and go deep with a small group of peers, from AI versus the human touch to big brand budgets versus challenger agility.
Lightning Round Format On Team Structures
Five speakers, four minutes each on how AI is reshaping the shopper team, with no filler and five genuinely different perspectives on the same question.
GLP-1 & Health Snapshot
A practical, data-grounded read on how GLP-1 weight loss drugs and the health shift are already changing baskets, category language and NPD decisions.
Senior Practitioner-Only Format
Speakers are practitioners from brands or retailers, and the format is built for peer conversation.
The Most Valuable One Day Out Of The Office In 2027
Leave with actionable strategies from actual professionals with your same passions.
Who Attends?
The Brands In The Room
Previous attendees include senior shopper, category, retail, insights and marketing leaders from these leading brands and retailers.
Interested In Speaking, Sponsoring, Hosting One-to-One Meetings Or Exhibiting?
For more information on how to get involved, enter your details to receive the full partnership brochure or contact the team directly below.
A defined presence in the room, combining visibility with direct access to the delegation.
At Global Insight Conferences, we have exciting offers and news about our upcoming events and news that we hope you’d like to hear about! We will use your information to predict what you might be interested in.
We will treat your data with respect and you can find the details of our privacy policy here. You can stop receiving our updates at any time.
Please remember to check your junk folder for the brochure – and add @gicconferences.com to your safe senders list.
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