Accelerate Growth With Cutting-Edge, Brand New Trends, Tech & Insights Into Agentic AI, Retail Media ROI, Loyalty & Lifetime Value For Frictionless, Connected Commerce & Shopper Journeys
Senior Shopper, Retail Marketing & Growth Leaders Unite To Tackle Agentic Commerce, AI Discovery, Loyalty, Retail Media ROI & The Forces Reshaping The Basket – All In Just One Insight-Rich Day In London
CHAPTER 1 • THE GROWTH AGENDA
Agentic AI, Governed Implementation & Retail Media That Proves Its Worth
08.30 Registration & Coffee
09.00 – 09.10 Chair’s Opening Remarks For The Shopper, Retailer Insights – Connected Customer Conference 2027
Eve Kolesova, Marketing & Category Management Director, Henkel
09.10 – 09.40 OPENING PANEL NEW 2027
When AI Does The Weekly Shop: Agentic Commerce & The New Rules Of FMCG Growth
Position Your Brand At The Forefront Of Agentic Commerce To Protect Range, Price & Relevance As AI Agents Start Making The Decision
- As AI agents are starting to shop on people’s behalf, explore what that means for range, price and promotion
- If a shopper delegates their weekly shop to an AI agent tomorrow, would your brand get chosen?
- Understand exactly where agentic commerce threatens existing brand loyalty and where it opens a genuine new growth channel
- Walk away with a practical read on what agentic commerce means for your products, well before your competitors have one
Katy Miller, Head of Merchandising, Ocado
Efrain Rosario, Global Head of Shopper Marketing & Insights, Diageo
Jason Simpson, Head of Omnichannel, Lactalis UK & Ireland
Conference Programme
View The Full Agenda
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